Debt collection agent acting like thug
0 Comments | New Straits Times, Jul 29, 2010 | by Anusha Pathmanathan
I SIGNED up for a gym membership in 2006 with True Fitness in Desa Sri Hartamas, Kuala Lumpur, for a contract period of two years. At the end of last year, I wrote a letter to terminate my membership as I was unable to use the facilities because of some personal issues. The whole of last year, I had not stepped into the gym but the monthly subscription was auto-deducted from my credit card. I was paying for nothing.
I received emails from the credit control department demanding payment from the month that I had terminated my membership but I replied that since I was not using the facilities, I need not pay.
On July 7, an employee claiming to be from the fitness centre called and demanded immediate payment. He was rude over the phone and spoke threateningly. I explained but he refused to budge, so I hung up. That’s when I realised that the call was from the fitness centre’s debt collection agent.
On July 23, I received a call again from the same phone number but from a different person. He was polite at the beginning and I told him I would only speak if he was going to resolve the issue.
So, I gave my reasons for terminating my membership. But he kept saying that I had a two-year contract to fulfil and that I had to pay. I told him I had already fulfilled this contract period. Since then, he has been making numerous calls every day at odd times demanding payment
collectables
